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Legal · Billing

Refund Policy

This Refund Policy applies to all products and services provided by IT CORNER LTD — including hosting, custom software development, FXCRM, FXCRM Prop, FXCRM Social, AroTrader, EdgeTrader, EdgeOption, CryptoCX, PayGetPro, ICO Box and related services. By purchasing from us you agree to the terms set out below.

01 — Hosting Products

7-day refund window for hosting.

For shared hosting, VPS, dedicated servers, MT5 hosting and AI server packages, we offer a full refund within 7 days of purchase, provided the service has not been abused and no third-party costs have already been incurred on the client's behalf.

  • Refund requested within 7 days of purchase.
  • Service has not been substantially used or abused.
  • Domain registration fees, SSL certificates and third-party licenses are non-refundable.
  • Refund is issued to the original payment method within 7–14 business days.
02 — Custom Software Development

Full refund if we don't deliver properly.

For custom development engagements, we stand behind our work. If the project is not delivered on time as per the agreed timeline, or the delivered work is not in a proper working condition matching the signed specification, the client is entitled to a full refund.

  • Full refund if the work is not delivered on time as per the agreed milestones.
  • Full refund if the work is not delivered in a proper, working condition as per the signed specification.
  • Partial refund based on completed milestones if the client cancels mid-project without a fault on our side.
  • Approved change-requests outside the original scope are billed separately and are non-refundable.
03 — FXCRM Setup Fee Refunds

Tiered refund window after setup.

For FXCRM (including FXCRM Prop and FXCRM Social), the setup fee refund depends on when the request is made and whether the setup has been delivered.

Within 24 hours
100%

If the client requests a refund within 24 hours of paying the setup fee and the setup has not started, a full refund is provided.

Within 48 hours (post-setup)
80%

Once the setup is completed and delivered, if the client decides not to continue within 48 hours, an 80% refund of the setup fee is provided.

Within 7 days (post-setup)
80%

If the client decides not to continue within 7 days of setup delivery, an 80% refund of the setup fee is provided.

After 7 days
0%

Setup fees are non-refundable after 7 days from delivery.

Note: monthly license, hosting, support and maintenance fees billed alongside FXCRM are non-refundable once the billing cycle has started.

04 — Non-Refundable Items

What we cannot refund.

The following items are non-refundable once purchased or once the service has been activated:

  • Monthly subscription, license and maintenance fees.
  • AroTrader, EdgeTrader, EdgeOption and other ready-made trading platforms after purchase.
  • Third-party fees: payment gateway charges, domain, SSL, MT4/MT5 licenses, server provider fees, KYC providers.
  • Company formation, bank account opening and legal service fees once the application has been submitted.
  • Customisation, integration and training hours already delivered.
05 — How to Request a Refund

Three simple steps.

  1. 01

    Email us

    Send a refund request to sales@itcorneronline.com with your invoice number, product name and reason.

  2. 02

    Review

    Our billing team reviews the request against this policy within 2 business days and confirms eligibility.

  3. 03

    Refund issued

    Approved refunds are issued to the original payment method within 7–14 business days.

Request a refundRead Service Agreement

Chargebacks & disputes

Please contact us first before initiating a chargeback or bank dispute. Fraudulent chargebacks may lead to immediate termination of all services and legal action. IT CORNER reserves the right to update this Refund Policy at any time; the version in force at the time of purchase governs that transaction.

We always try to resolve issues amicably first.