This Service Agreement governs how IT CORNER LTD ("we", "us") delivers products and services to our clients. It covers our working schedule, service cancellation rights, acceptable use, and limitations of liability. By engaging with our services you accept the terms below.
Our development, design and onboarding services run during standard working days in the jurisdictions where our teams operate (United Kingdom, UAE and Bangladesh). On public holidays, weekends and announced company holidays, our regular services are off. Project timelines, response SLAs and delivery milestones are calculated excluding these non-working days.
Development, design, onboarding, new setups, customisation, account managers and non-urgent support are paused on public and announced holidays.
Critical production-down emergencies (e.g. live trading platform outage) are handled even on holidays through our emergency support channel.
IT CORNER reserves the right to cancel, suspend or terminate any service, account or engagement at our sole discretion if we find the client engaging in any of the following:
In such cases, no refund will be issued for the cancelled period, and the client remains liable for any outstanding fees and any damages caused. Where legally required, we will cooperate with law enforcement and regulatory authorities.
IT CORNER LTD shall not be held responsible or liable for any direct, indirect, incidental or consequential loss arising from the following events or categories, all of which are considered outside our reasonable control:
Conflicts, sanctions, embargoes, civil unrest, government shutdowns or any politically motivated disruption.
Outages, hardware failures, network problems or SLA breaches caused by upstream hosting providers, CDNs or datacenters.
Power outages, fuel shortages, internet backbone failures or any utility-related disruption beyond our control.
Earthquakes, floods, storms, fires, pandemics and any other Acts of God affecting our operations or infrastructure providers.
Compromised client devices, leaked staff credentials, weak passwords, lack of 2FA, or unauthorised access caused by the client's own environment.
Failure by the client to follow basic operational security, software updates, backups, or our recommended hardening guidelines.
Zero-day vulnerabilities in third-party software, supply chain attacks, or other security events that could not reasonably be anticipated.
Issues, delays, freezes, chargebacks or losses caused by client's payment providers, banks, PSPs, liquidity providers or end-user disputes.
Profitability, regulatory compliance, marketing performance, license issues or any commercial outcome of the client's own business.
Our total aggregate liability for any claim arising out of or in connection with the services shall not exceed the fees paid by the client to IT CORNER for the specific service in the three (3) months preceding the event giving rise to the claim.
By purchasing or using any IT CORNER product or service, you acknowledge that you have read, understood and agreed to this Service Agreement together with our Terms & Conditions, Privacy Policy and Refund Policy.